Why choose KAI?

Whether you’re looking for a more cost-effective digital EMR solution than your current one, or you’re tired of managing paper charts, KAI Innovations has the right solution for you. There are many EMR vendors in Canada, but with KAI, you’re guaranteed the best quality and support.


Unparalleled support.

At KAI, we’re obsessed with customer satisfaction. We want you to feel like we are an extension of your clinic and not just another vendor. That’s why every time you call our support line, you’ll speak to a human being, and why we pride ourselves on same-day email responses. We even offer after hours emergency support because we know how important a functioning EMR is to your practice.

Whether you need a refresher on how to use a feature or help with a larger problem, our support staff is always ready to help you out. Our diverse team covers not only technical skills but also various real-world clinical experience, including experts in provincial billing.

Best EMR provider I’ve ever had. Great tech support, quick turnaround time, and easy to reach.
— Dr. Chris S

Solutions designed for you.

We know that every clinic operates a little differently. That’s why we offer custom development options to our customers ranging from simple front-end customizations to larger scale custom features. For certain projects, we even offer a UI/UX consultant to assist you in thinking through all possible options for your customization.  

Learn more about our services →


Trusted, reliable, experienced.

We serve over 560 clinics with over 2100 healthcare providers. KAI is proud to be the top OSCAR EMR support provider in the province of Ontario and the largest and fastest growing in Canada, a reflection of our commitment to providing the highest quality EMR support in the business.  

When you work with KAI, you’re promised the fastest response times and an experienced team who will handle your data safely and carefully.  

See what our clients are saying about KAI support.


Industry leader.

We are leaders in the industry for customer support and Canada’s 3rd largest EMR provider. In 2017, we were among the top 10 companies listed in Canada Business Magazine’s yearly ranking for Canadian startups. We pride ourselves on providing unparalleled service to the 1000’s of clinic customers we serve. It is KAI’s goal to provide you with a superior EMR experience which includes the best technicians, the safest data practices, and the top EMR features.

Ready to speak to one of our experienced Account Managers?